Our role as Managing Agent encompasses the usual management services one would expect within the standard fee. These include:
Managing your building:
- Carrying out quarterly inspections and advising on health and safety matters.
- Receiving and dealing with residents’ complaints and queries.
- Supervising and managing on-site staff such as porters and foremen.
- Invoicing and collecting service charges; maintaining appropriate ledgers (including any sinking fund). Debt collection including referral to solicitors for action.
- Collection of Ground Rents (if applicable), arranging insurance and appointment of solicitors (if the Freeholder is the Residents’ Management Company).
- Preparing and reconciling income and expenditure on a monthly basis.
- Liaising with the auditor and accountants.
Working closely with Directors:
- Liaising with and reporting to Directors/residents representatives on a regular basis and notifying them of any responsibilities they have under the Leases.
- Liaising with the Directors to plan the Annual General Meeting, arranging accommodation, notifying residents, taking and distributing minutes (included in the Company Secretary fee).
Liaising with contractors:
- Supervising the day-to-day work of contractors, receiving invoices and arranging payment.
- Obtaining tenders for all necessary minor work and providing the Directors with information to enable them to make a decision.
Working with Insurers:
- Liaison and correspondence with Freeholder over insurance and other matters (if the Freeholder is not the Residents’ Management Company).
- Processing buildings insurance claims.
Acting as Company Secretary:
- In the capacity of Company Secretary, negotiating and corresponding with HM Revenue & Customs, Companies House and the Residents’ Management Company’s bank.
Working with Solicitors:
- Correspondence with residents and solicitors regarding flat sales (subject to administration charge).
- Liasing with Solicitors in relation to Lease extensions and other legal matters.